Privacy Policy

1. Information We Collect

We may collect the following categories of information from you:

a. Personal Information

Information you provide directly, such as:

• Name
• Email address
• Account credentials (if applicable)

b. Usage Data

Automatically collected data about how you interact with our Platform, including:

• Session activity (e.g., pages visited, time spent)
• Interaction with conversation simulations
• User feedback, ratings, or survey responses

c. Technical Data

Collected from your browser or device:

• IP address
• Browser type
• Device type and operating system
• Location (city, region level - if available)

2. How We Use Your Information

We use your data to:

• Provide, improve, and personalize your experience
• Deliver AI-powered conversation simulations
• Analyze usage patterns and improve functionality
• Respond to support inquiries
• Communicate updates, offers, or news (only with your consent)
• Ensure security, integrity, and performance of the Platform

3. How We Share Your Information

We do not sell your personal data. We may share your information only:

• With third-party service providers that support our infrastructure and are bound by confidentiality
• When required by law, legal process, or government requests
• In connection with a merger, acquisition, or business transfer (you'll be notified if your data is transferred under different privacy terms)

4. Data Retention

We retain your data for as long as it is necessary to:

• Provide the Platform to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request that we delete your data at any time (see Section 7).

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand user behavior
• Provide a tailored experience
• Maintain session continuity

You can modify your cookie settings through your browser at any time. For more details, see our Cookie Policy.

6. Data Security

We use industry-standard security practices to protect your data, including encryption, access controls, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct or update your information
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent (where processing is based on consent)
• Request a copy of your data in a portable format (data portability)

You may also choose to opt out of having your data stored. However, please note that doing so may result in a limited or suboptimal user experience, as much of the data we collect is used to personalize and enhance your interaction with our AI-powered simulations. Without this data, certain features may not function as intended.

To exercise any of these rights, please contact us at the email listed below.

8. Account Deletion

You may delete your account at any time by:

• Navigating to Settings > Account > Delete Account within the Platform
• Contacting us at info@convowize.com with a deletion request

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance). Anonymized or aggregated data that cannot identify you may be retained for analytics purposes.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your CCPA rights, contact us at info@convowize.com. We will respond to verifiable requests within 45 days.

10. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us and we will take steps to delete it.

11. International Users

If you are accessing the Platform from outside the United States, please note that your data may be transferred to, stored, and processed in the United States or other countries where our servers are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date above and, where appropriate, provide additional notice. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

info@convowize.com
www.convowize.com